This month, we're diving into more Meta news, toxicity's impact on your bottom line, VR and youth mental health, and more! 
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TRUST & SAFETY Lately _ light

JULY 2023

 

Welcome to the latest issue of Trust & Safety Lately, your source for industry insights, updates, and thought-provoking content — from legal regulation impacting the gaming industry and other online social spaces to some quick hit datapoints from the latest reports to inform your work. 

 

Here's some of what we're covering today:

  • 🤔 Meta fines ➡️ new laws; and lowering the minimum age
  • 💼 International regulation
  • ⚔️ The bottom-line-impact of toxicity on games
  • 💃🏽 Upcoming industry events -- see you at GamesCom!

Let's get into it. 🔸

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Industry News 

 

💸 After Meta Fine, EU/US Data Transfers Clarified

Following Meta’s record-breaking $1.3 billion fine over the transfer of EU user data to the US, the EU Commission announced the adequacy decision for the EU-US Data Privacy Framework, re-introducing a measure of predictability and legal certainty to transatlantic transfers of personal data. Hey, that’s progress!

 

More on Politico

 

🔐 Meta Plans to Lower Minimum Age in Metaverse

Meta plans to lower the minimum user age of its Meta Quest VR headsets from 13 to 10, prompting many questions about child user safety, data protections, and targeted advertising in the Metaverse. Meta says it would require preteen parental approval to create an account and underage users will only see appropriately age-rated apps and content.

 

More from The New York Times

 

🌐 Singapore Follows UK and EU in Tackling Online Harms

Earlier this month, a Singapore law was passed to remove criminal or hateful online content. The Online Criminal Harms Act mirrors similar laws and proposals coming out of the UK and EU. Minister for Communications and Information Josephine Teo said:

There is also growing recognition that proactive approaches are needed to prevent such harms, and that government efforts alone will not be enough. The UK (United Kingdom), EU (European Union), Germany and Australia have or are introducing new laws in this regard. They have been useful references as we formulated our proposals.

Read more from The Straits Times

 

🔰 Coming soon? KOSA and COPPA 2.0

Just last week, US Senate's Commerce Committee advanced the latest versions of The Kids Online Safety Act (KOSA), first introduced in May 2023, and the Children and Teens’ Online Privacy Protection Act (COPPA 2.0). As for KOSA, there’s been lots of pushback for various reasons. Some activists say the bill doesn’t go far enough, while others warn that the bill’s impact will create more surveillance of young people online and opens a path to censorship around highly politicized topics like LGBTQIA+ issues. Next up, both bills will be introduced to the US House of Representatives for consideration. 

 

From CyberScoop

 

❌ Reorganizing Trust & Safety at X

Elon Musk's X, formerly known as Twitter, announced today that Musk and CEO Linda Yaccarino will oversee the company's Trust & Safety division. According to reports, "three X leaders will oversee different responsibilities within trust and safety, including law enforcement operations and threat disruptions."

 

More from Reuters

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Data Spotlight

💔 The ADL: Online Hate and Harassment: The American Experience 2023

A third of American adults (33%) experienced some form of online harassment in the past twelve months, up from 23% in 2022. Teens ages 13-17 also experienced a sharp rise: 51% of teenagers experienced some form of online harassment in the past twelve months compared to 36% in 2022…

As for the solution, they at least spelled out one important piece: “Platforms must detect and remove hateful content proactively while making sure targets of abuse have effective tools to stop attacks in progress and get the support they need when they report.”

 

💰 Take This Inc: Positive Game Cultures are Good Business

6 out of 10 players said they had, at least once, quit a session or match or quit a game completely because they were subjected to hate and harassment within that gaming community.

6 out of 10 players reported they had, at least once, chosen to not spend money in a game because of how other players treated them in that community.

7 out of 10 players reported avoiding playing certain games because of the reputation of the community.

Positive experiences in gaming and your bottom line: It just makes sense (cents?). In Take This Inc. and Nielsen’s initial reporting, “Looking at game players aged 13 – 25, researchers found that the average monthly amount of money spent on games deemed “non toxic” as compared to “toxic” was a difference of 54%.” That’s a lot of dough!

 

💡 The Jed Foundation: Can the Metaverse be Good for Youth Mental Health?

 

Purposeful radicalization of youth by far-right extremist groups is common in metaverse-like spaces, especially within gaming servers.

VR social spaces are only getting more popular among young folks as a way to connect, find community, and practice genuine self-expression. Check out this literature review report from the Jed Foundation on the unique impacts Metaverse and Metaverse-like spaces can have on youth mental health, and recommendations for multi-modal solutions from regulators, industry leaders, and advocates.

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Industry Events

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Modulate x TrustCon 2023

We had the honor of meeting with other trust and safety experts at the second annual TrustCon this month. Head to our blog to read our biggest takeaways.

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Devcom & Gamescom

August 21-27, 2023

Cologne, Germany

Register | Meet with us there

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DICE Europe

September 25-27, 2023

Reykjavík, Iceland

Register | Meet with us there

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